Pac Delivery Privacy Policy

The App is operated by EzyBill Services Ltd., based at 300 Queen Street, Auckland CBD, New Zealand. If you have any questions about this policy or your data, contact us at services@ezybill.co.nz or 027 234 5880.

We collect the following categories of information:

• Account information — your name, phone number, email address, and login credentials when you register as a courier.
• Identity and onboarding details — information you provide to be approved as a rider, which may include vehicle details and documents required for verification.
• Location data — with your permission, the App collects precise device location to show nearby delivery jobs, provide navigation, and share your live position with the merchant and customer while a delivery is in progress. Location may be collected in the background while you are online and actively working, and stops when you go offline or revoke the permission.
• Order and delivery data — pickup and drop-off addresses, order status updates, timestamps, distances, and completed-delivery history.
• Earnings and wallet data — your earnings, payouts, and wallet balance, processed through the integrated TickTap wallet.
• Photos and proof of delivery— with your permission, the App uses your device camera to capture a proof-of-delivery photo when you complete an order. For orders containing age-restricted (18+) items, you are required to photograph the recipient’s identification for age verification. These images are attached to the delivery record. See the section “Photos, proof of delivery, and ID verification” below for how these are used and shared.
• Device and technical data — device model, operating system version, app version, unique push notification tokens, and diagnostic or crash information.

We use the information above to:

• create and manage your courier account and verify your identity;
• dispatch nearby orders, provide turn-by-turn navigation, and let merchants and customers track deliveries in real time;
• calculate, display, and pay out your earnings;
• capture proof of delivery and, for age-restricted orders, verify the recipient’s age at the point of hand-over;
• send you operational notifications about new jobs, order updates, and account activity;
• maintain the security and reliability of the service, prevent fraud, and troubleshoot problems;
• comply with our legal and regulatory obligations.

Location is central to the App’s core function. We only access your location after you grant permission, and we use it to match you with nearby orders, guide you to pickups and drop-offs, and provide live delivery tracking. While you are online, the App runs a foreground service (shown by a persistent notification) so it can keep updating your location for active deliveries even when the App is not in the foreground; this stops when you go offline or revoke the permission. You can disable location access at any time in your device settings; however, the App cannot dispatch or navigate deliveries to you without it. We do not sell your location data or use it for advertising.

When you complete a delivery, the App uses your device camera to capture a proof-of-delivery photo, which is stored with the order record and may be shared with the merchant and customer to confirm hand-over. For orders containing age-restricted (18+) items, you are required to photograph the recipient’s identification so that their age can be verified before the item is handed over.

Photographs of a recipient’s ID contain another person’s personal information. We use them only to verify age for that delivery and to keep a record of compliance for the merchant, retain them only as long as necessary for that purpose and to meet legal obligations, and do not use them for any other purpose. Please only capture the identification necessary to confirm age.

We do not sell your personal information. We share it only as needed to operate the service:

• Merchants and customers — your first name and live location are shared with the relevant merchant and customer for the duration of an active delivery so they can track their order.
• TickTap — our payments and wallet provider, to process your earnings and payouts.
• Google Firebase (Cloud Messaging) — to deliver push notifications to your device.
• Service providers — hosting, mapping, and analytics providers that help us run the App, bound by confidentiality obligations. Some of these providers store or process data on servers located outside New Zealand (including in Australia); where this happens we take reasonable steps to ensure your information remains protected to a comparable standard.
• Legal and safety — where required by law, or to protect the rights, property, or safety of our users and the public.

We keep your account and delivery records for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal, tax, and accounting requirements. Precise location history associated with completed deliveries is retained only as long as necessary for operational and support purposes. When data is no longer needed, we delete or anonymise it.

We use industry-standard technical and organisational measures — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data against unauthorised access, loss, or misuse.

You may request access to, correction of, or deletion of your personal information, and you may withdraw permissions (such as location) at any time through your device settings. To request deletion of your account and associated data, contact us at services@ezybill.co.nz. We will respond in accordance with the New Zealand Privacy Act 2020 and other applicable laws.

The App is intended for use by adults who are eligible to work as couriers. It is not directed at children, and we do not knowingly collect personal information from anyone under 16.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, notify you in the App. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

EzyBill Services Ltd.
300 Queen Street, Auckland CBD, New Zealand
Email: services@ezybill.co.nz
Phone: 027 234 5880